Privacy Policy
Effective Date: August 2, 2026
Last Updated: August 2, 2026
Pinehurst Personal Confidant LLC ("Pinehurst Personal Confidant," "we," "us," or "our") respects the privacy of our website visitors, prospective clients, and clients.
This Privacy Policy explains how we collect, use, store, and disclose personal information through pinehurstconfidant.com (the "Site"), our online forms, appointment-scheduling features, payment features, and related electronic communications.
By using the Site or voluntarily submitting information through it, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with us.
Information You Provide Directly
We may collect information that you voluntarily provide, including:
Your name
Email address
Telephone number
General location or state of residence
Preferred method of communication
Information submitted through a contact or inquiry form
Appointment dates, times, availability, and scheduling preferences
Information submitted through a prospective-client or client intake form
General information about your personal or professional goals, circumstances, concerns, or reasons for contacting us
Billing name, billing address, payment status, and transaction information
Communications you send by email, telephone, text message, or through the Site
Any other information you voluntarily choose to provide
Payment Information
Payments made through the Site will be processed by a third-party payment processor. The payment processor may collect your payment-card number, expiration date, security code, billing address, and other information necessary to process the transaction.
Pinehurst Personal Confidant generally does not directly receive or store complete payment-card numbers or security codes. We may receive limited transaction information, including your name, billing information, payment amount, transaction date, and payment status.
The payment processor's own privacy policy and terms will also govern its handling of your payment information.
Information Collected Automatically
When you visit the Site, Squarespace, Google Analytics if enabled, and other technologies necessary to operate the Site may automatically collect certain information, including:
Internet Protocol address
Browser type and version
Device type and operating system
Approximate geographic location
Referring website or traffic source
Pages viewed
Links or buttons selected
Date and time of visits
Length and frequency of visits
General interaction and performance information
Cookie and similar technology identifiers
We use this information to operate the Site, understand how visitors use it, identify technical problems, and improve the website experience.
2. Sensitive and Confidential Information
Pinehurst Personal Confidant recognizes that prospective clients and clients may wish to discuss highly private personal or professional matters.
Please do not submit Social Security numbers, government-identification numbers, complete financial-account information, account passwords, detailed medical records, detailed clinical diagnoses, information about illegal activity, or other highly sensitive documents through the Site's general contact form.
A client intake form should be used only to provide the information specifically requested on that form. Please avoid including more sensitive information than is reasonably necessary.
We do not use the substance of personal inquiries, intake responses, or private client communications for targeted advertising.
The Site and its forms are not monitored continuously and must not be used to request emergency assistance or crisis intervention. If you or another person is in immediate danger, contact 911 or the appropriate emergency service. In the United States, you may also call or text 988 for the Suicide & Crisis Lifeline.
3. How We Use Personal Information
We may use personal information to:
Respond to questions and inquiries
Communicate with prospective clients and clients
Evaluate whether our services may be an appropriate fit
Schedule, confirm, reschedule, and administer appointments
Provide the services requested by a client
Process payments and maintain transaction records
Administer client intake and onboarding
Prepare and manage service agreements
Maintain appropriate business and legal records
Operate, secure, troubleshoot, and improve the Site
Analyze general website traffic and performance
Detect or prevent fraud, misuse, or security incidents
Enforce our agreements, policies, and professional boundaries
Comply with applicable laws, regulations, subpoenas, court orders, or other lawful process
Protect the safety, rights, property, and legitimate interests of Pinehurst Personal Confidant, our clients, or others
Carry out another purpose disclosed when the information is collected
Carry out another purpose with your authorization
We do not make decisions for clients, provide crisis intervention, or use website information to provide medical, legal, financial, or clinical advice.
4. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we may rely on:
Your consent;
Taking steps at your request before entering into a client relationship;
Performing or administering an agreement with you;
Complying with legal obligations; and
Our legitimate interests in responding to inquiries, operating and securing the Site, administering our business, preventing misuse, maintaining appropriate records, and protecting our legal rights, provided those interests are not overridden by applicable privacy rights.
Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
5. Cookies and Analytics
The Site uses cookies and similar technologies.
Cookies are small files placed on a visitor's device that allow a website to function properly, remember certain choices, measure traffic, and understand how visitors interact with the website.
Types of Cookies We May Use
Necessary cookies support essential functions such as website security, navigation, forms, scheduling, checkout, and payment processing.
Functional cookies support optional features and remember certain visitor preferences.
Analytics and performance cookies help us understand how visitors find and use the Site and whether the Site is functioning properly.
We use Squarespace Analytics. Google Analytics may also be enabled on the Site. These providers may collect information about your browser, device, general location, Site activity, and interactions through cookies or similar technologies.
Squarespace's current cookie information is available at:
https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses
Google's Privacy Policy is available at:
https://policies.google.com/privacy
Google also provides an Analytics opt-out browser add-on at:
https://tools.google.com/dlpage/gaoptout
Cookie Choices
Where available, you may use the Site's cookie banner or cookie-management controls to accept or reject nonessential cookies. You may also adjust your browser settings to block or delete cookies.
Blocking certain cookies may affect the availability or operation of some Site features.
Where applicable law requires consent, nonessential cookies will be restricted until you make a selection through the Site's cookie-management tool. You may change or withdraw your cookie choices at any time by selecting "Manage Cookies" in the Site footer. Changing or withdrawing consent does not affect processing that lawfully occurred before the change
We do not use the substance of personal inquiries, intake responses, or private client communications for targeted advertising. Before adding advertising pixels, marketing cookies, or similar tracking technologies, we will review and update our consent tools and privacy disclosures as appropriate.
Do Not Track Signals
Some browsers offer a "Do Not Track" setting. Because there is not currently a uniform industry standard for responding to traditional Do Not Track signals, the Site may not respond to every such signal.
Where applicable law requires recognition of a legally valid universal opt-out mechanism, we will process the signal as required by applicable law.
6. How We Disclose Personal Information
We may disclose personal information in the following circumstances.
Website and Technology Providers
We may provide information to Squarespace and other providers that host, maintain, secure, or support the Site and its forms.
Analytics Providers
Squarespace Analytics and Google Analytics, if enabled, may process website usage, device, browser, cookie, and interaction information to provide aggregated website measurements and reports.
Scheduling Providers
When online scheduling is activated, the scheduling provider may receive information such as your name, email address, telephone number, time zone, appointment selection, availability, and information you voluntarily include with the appointment request.
Payment Processors
When online payments are activated, the selected payment processor will receive the information necessary to complete and document the transaction.
Communication and Storage Providers
We may use email, cloud-storage, document-management, form-storage, and communication providers, including Google Workspace, to receive, transmit, organize, and store business communications and records.
Legal and Safety Reasons
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law or legal process
Protect a person from immediate or serious harm
Protect our legal rights, property, operations, or safety
Enforce a contract or policy
Business Transactions
Information may be transferred as part of a merger, sale, financing, reorganization, acquisition, transfer of assets, or similar business transaction. Where appropriate, the recipient will be required to handle the information consistently with applicable privacy obligations.
Where required by applicable law, we will provide notice before transferred personal information becomes subject to a materially different privacy policy or is used for a materially different purpose.
With Your Direction or Permission
We may disclose information when you specifically direct or authorize us to do so.
7. Text Messages
If you provide a mobile telephone number and choose to communicate by text message, Pinehurst Personal Confidant may use that number for inquiry responses, appointment scheduling, appointment reminders, client-support communications, and other communications directly related to your requested or contracted services.
We do not sell mobile telephone numbers or text-message consent information. We do not share mobile telephone numbers or text-message consent information with third parties or affiliates for their own marketing or promotional purposes. We may provide limited information to communication providers that process or deliver messages on our behalf.
We will not send automated marketing or promotional text messages without any consent required by applicable law. Consent to receive marketing text messages is not a condition of purchasing or receiving services.
We will honor reasonable opt-out requests. Message and data rates may apply, and message frequency may vary.
Text messaging is not a completely secure communication method. Please do not send medical records, financial-account information, passwords, Social Security numbers, emergency information, or other highly sensitive information by text message.
8. Sale and Targeted Advertising
Pinehurst Personal Confidant does not sell personal information for money.
We do not currently share personal information for cross-context behavioral advertising or use personal inquiry, intake, or client information for targeted advertising.
If these practices change, we will update this Privacy Policy and provide legally required choices before using personal information for those purposes.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
Respond to an inquiry
Evaluate or maintain a client relationship
Provide requested services
Maintain transaction and business records
Satisfy legal, tax, accounting, insurance, or contractual requirements
Resolve disputes
Enforce agreements
Protect our legitimate business and security interests
Different categories of information may be retained for different periods. When information is no longer reasonably necessary, we may delete, destroy, or anonymize it, subject to technical limitations, backup systems, and applicable legal requirements.
Residual copies of information may remain temporarily in routine backup or disaster-recovery systems until those copies are overwritten or deleted through the provider's normal retention process. Backup information is not intended to be actively used except when reasonably necessary for security, recovery, legal compliance, or business continuity.
10. Data Security
We use reasonable administrative, technical, and physical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, passwords, multifactor authentication, reputable technology providers, secured accounts, and limiting access to people or providers with a legitimate need for the information.
However, no website, email system, text-message system, payment system, cloud-storage platform, or method of electronic transmission can be guaranteed to be completely secure. You should use reasonable care when deciding what information to send electronically.
11. Your Privacy Choices and Rights
Depending on where you live and which laws apply, you may have the right to request that we:
Confirm whether we have personal information about you
Provide access to certain personal information
Correct inaccurate personal information
Delete certain personal information
Provide a portable copy of certain information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Provide information about categories of personal information we collect and disclose
Pinehurst Personal Confidant does not currently sell personal information or use it for targeted advertising.
To submit a privacy request, email:
connect@pinehurstconfidant.com
Use the subject line: Privacy Request
Please explain the nature of your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request.
We will not unlawfully discriminate against a person for exercising an applicable privacy right.
12. Client Relationships and Confidentiality
Submitting a contact form, intake form, scheduling request, or payment does not by itself create a Personal Confidant relationship unless and until Pinehurst Personal Confidant and the client complete the required acceptance and agreement process.
This Privacy Policy describes our data-handling practices. It does not replace the confidentiality terms contained in an executed Client Services Agreement or separate Confidentiality Agreement.
Pinehurst Personal Confidant is not a law firm, healthcare provider, mental-health provider, therapy practice, financial adviser, or other licensed professional practice.
13. Children's Privacy
The Site and Pinehurst Personal Confidant's services are intended for adults and are not directed to children under 18.
We do not knowingly collect personal information directly from children under 13 through the Site. If we learn that a child under 13 submitted personal information without appropriate parental authorization, we will take reasonable steps to delete it.
A parent or legal guardian who believes a child has provided personal information may contact us at connect@pinehurstconfidant.com.
14. Third-Party Websites and Services
The Site may contain links to or integrations with third-party websites and services.
We are not responsible for the privacy, security, content, or data practices of a third party acting independently from Pinehurst Personal Confidant. You should review the third party's privacy policy before providing personal information through its website or service.
15. Information Processed in the United States
Pinehurst Personal Confidant operates in the United States. Personal information may be collected, transferred, stored, or processed in the United States or other locations where our service providers operate.
If you access the Site from outside the United States, you understand that privacy and data-protection laws in the United States may differ from those in your location.
Where applicable law requires safeguards for an international transfer, we and our service providers will use legally recognized transfer mechanisms or other appropriate protections as required.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology providers, or legal obligations change.
The revised policy will be posted on this page with an updated "Last Updated" date. When required by applicable law, we will provide additional notice or request consent before applying a materially different use to previously collected personal information.
17. Contact Us
Questions, concerns, or privacy requests may be sent to:
Pinehurst Personal Confidant LLC
Email:connect@pinehurstconfidant.com
Website: pinehurstconfidant.com
United States